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RETURNS POLICY

If for any reason you are not 100% happy with the treasures you have purchased and want to return, we will happily provide an exchange or refund for purchases returned within 14 days.  Here’s all you have to do:

  1. Let us know there is a problem at hello@ecotots.co.nz
  2. Return the goods to us in their original condition with 14 days of purchase
  3. On receipt of the goods, we will complete the refund or exchange as agreed

Sale items are a final sale and are unable to be returned unless faulty.

We will always meet our obligations required under the Consumer Guarantees Act to remedy any situation involving faulty or damaged items.

Gift vouchers cannot be returned or redeemed for cash.

Please remember unless you are returning a faulty item any returns must be in original unused condition and original designer packaging must also be returned with your item.

Refunds will be credited back using the original payment method.

Proof of purchase will be required for all returns.

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